Contact Center Authentication
Customer First Approach
Your customers don’t have to remember their Telephone Banking PIN or their favorite person anymore to access your services. We believe that the customer interaction has to be simple and enjoyable
7 out of 10 customers find it challenging to use or remember passwords
Seamless authentication with a single touch by avoiding authentication fatigue. No requirement of entering card or PII information or answering secret questions
Reduce the opportunity cost - your staff’s valuable time can be more productive with engaging in addressing the actual complaints than asking silly verification questions / seeking answers for silly questions
No More ATOs
Contact Centers are magnets for fraudsters with compromised information. Stop Account-Takeovers frauds by removing comprimisable questions and PINs.
Turn fraud mitigation and frictionless customer experience into competitive advantage
By reducing the average call handle time by 25-45 seconds, institutions can save between USD 0.50 - 0.75 per call.